Otherwise, you’re left with a more ambiguous “reduced cost” or “significant discount” in the event of mishap, or have to contact your local distributor’s customer service and hope for the best.
Giant warrants for the original owner only the frame, rigid fork, or original component parts of each new Giant brand bicycle to be free from defects in material and workmanship for the following specified periods: Warranty of lifetime for - • The bicycle frame, except on models intended for downhill purposes.
EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF GIANT (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS WEBSITE EXCEED ANY COMPENSATION YOU PAY TO GIANT FOR ACCESS TO OR USE OF THIS WEBSITE.Last Revision Date: March 2, 2017
(Consensus seems to be that a typical replacement offer is around a 20% discount on the cost of a replacement frame, which is both fine and fairly underwhelming).The program – which applies to any 2019 or newer Giant or Liv branded products – stipulates that “if any composite frame or component is structurally damaged while you’re riding in the first two years after you bought it” Giant will “repair it or replace it free of charge.”From exclusive content to premium benefits, join us and experience all we have to offer. If the product is determined not to be covered by the warranty terms, Customer may be responsible for all return shipping expenses (a) to Giant or (b) if applicable, to the Authorized Giant Dealer where Customer picked-up the Product.EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY LAW, IN NO EVENT SHALL GIANT BE LIABLE FOR special, punitive, indirect, incidental or consequential damages, including without limitation, liability for loss of use, loss of profits, loss of Product, DIMINUTION IN VALUE, LOSS OF DATA or business interruption, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, however the same may be caused (including the fault or negligence of Giant OR OTHERWISE), ARISING FROM OR RELATING TO THE USE OF, OR INABILITY TO USE, THIS WEBSITE (INCLUDING WITHOUT LIMITATION ANY DAMAGES ARISING FROM OR RELATING TO YOUR RELIANCE ON ANY INFORMATION ON THIS WEBSITE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR FAILURE OF PERFORMANCE OF THIS WEBSITE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, ACTS OF THIRD PARTIES BEYOND GIANT’S CONTROL, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR OTHERWISE). Rival brands including Trek, Specialized, Canyon and Focus each have programs offering reduced-cost replacements in the event of damage, but don’t stretch to free-of-charge replacement.Last month, Giant USA quietly announced its new Composite Confidence program, which adds two years of damage replacement or repair coverage to an existing limited lifetime frame warranty.For global consumers, there’s one big stipulation to Giant’s eye-catching new scheme: the Composite Confidence program only applies to products purchased at a US Giant dealer.
Giant warranties all Giant-branded Gear against defects in materials and manufacturing for at least one year from the date of purchase. This limited warranty is non-transferable. Warranty of ten years for - Rigid forks Giant warrants for the original owner only the frame, rigid fork, or original component parts of each new Giant brand bicycle to be free from defects in material and workmanship for the following specified periods: Warranty of lifetime for- The bicycle frame, except on models intended for downhill purposes.
Warranty of ten years for - For risk-averse consumers, Giant now looks to have a considerable edge in the market. Last month, Giant USA quietly announced its new Composite Confidence program, which adds two years of damage replacement or repair coverage to an existing limited lifetime frame warranty… Warranties. Lifetime Warranty. Giant warrants the frame and rigid fork of each new bicycle and frameset to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle. That means crit crashes are in, although Giant makes a point of highlighting that “driving into your garage with your bike on top of your car” is on you.Joining VeloClub not only supports the work we do, there are some fantastic benefits:Maybe, like Giant, you make a play for consumer confidence. Or feel free to continue reading the article.We want CyclingTips to be that place for you. If you find value in what we do, in the escape we provide, please consider joining.Both Giant Australia and Giant USA are direct subsidiaries of the Taiwanese company, so it would make a certain amount of sense for it to apply across the board, but for now it remains unclear whether the US launch of the Composite Confidence program will remain restricted to certain territories.Although it’s early days for Giant’s program, it’s interesting to consider what the implications of the move are on a broader industry level.