Their failure is strictly their own doing, by treating their customers badly. Don't treat your customers like criminals. ... the story of Blockbuster’s demise has been mistold in the media. INFS 774: Enterprise Architecture 2016 Blockbuster Videos Inc Failure Case Study Devika Ashok, Puneeth Reddy Challa, Raghu Vamsi Sirasala, Sravan Ghanta, Varsha Gorrepati 2. That's really the only emotion that comes to mind when I read from the recent piece in PandoDaily: Back in the heady days of 2000, Netflix had 300,000 subscribers.
Blockbuster took several years to actually integrate their online offerings with their physical storefront and then discovered after the fact that running such a program would cost much more than they had anticipated.Even law firms and CPAs, industries that were once seemingly exempt from such traditional marketing concerns, must now compete with do-it-yourself software programs and downloadable forms, both of which offer the client the same end result but at a fraction of the cost. Netflix on the other hand, is as stable as ever, currently trading well above $100 per share.In the end I think they could have saved themselves if they offered better video game rentals. Blockbuster had a chance to react early and beat Entitle with its abundant resources, however, Blockbuster underestimated the competition and wrongly believed in the longtime of the rental business. And Bezos won’t be up there alone.Facebook has arguably faced more scrutiny from federal officials than any other tech giant this decade. Movie rentals were dead but retro gaming was huge, it still is. What Went Wrong? I cannot answer why they couldn't find them, but how does one prove that you actually DID turn them in? Instead, their fall is being attributed to a number of factors that range from excessive operating expenses to a lack a proper planning to, well...a severe case of complacency.That's not surprising. So, what went wrong? As a result, companies from every industry are having to rethink their marketing approach, giving serious consideration to the possibility that their biggest rival might not be the competitor down the street, but rather a faceless, virtual store with lower overhead and a clear understanding of how the internet and its users work.By the time Blockbuster got around to distinguishing themselves from the competition, Netflix had gained quite a bit of steam, not to mention quite a few of Blockbuster's customers.I think it is definitely a case of they thought they were the top dog and that they could continue their existing business model. Blockbusters business policies were ... insulting ... and extremely harsh.
They only have themselves to blame.There's a common perception among business owners that adding an online presence to an already existing brick-and-mortar business is a no-brainer.I despise Blockbuster and their failure actually brings me happiness. Zuckerberg can probably expect questions on election interference, privacy, disinformation, and political bias.All four CEOs could be interrogated about their companies’ acquisitions over the past few years, which critics say hinder competition in tech.Apple and Google will almost certainly be asked to respond to complaints that they wield too much power over developers in their app stores.
I can't count the number of clients that have come to me wanting a website, only to become frustrated when they don't see an immediate increase in sales.It's no longer enough to simply offer a set of services or products — you must be diligent in your efforts to show customers why your version of those services and products are better than the alternatives.. even (or perhaps especially) when those alternatives are online, non-personal solutions.Blockbuster wasn't just slow to enter the world of online video rental, they also failed to capitalize on their unique selling proposition once they arrived.
Looking for any possible cash infusion, Blockbuster became involved in what was, at the time, considered another … When the movies were found ("... in a box in the back), did they send me an apology? Icons & Innovators People Think Netflix Killed Blockbuster. Instead of coming out on top, Blockbuster has been reduced to a case study. As soon as other viable options became available, many of us "talked with our feet".