Dispute an transaction on your credit or debit cards that you don't recognise or would like to query. HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit Licence 232595 All rights reserved.The Merchant bank refers the dispute to the merchant, the place where the transaction was made, they will either accept the claim or not. This is to enable HSBC to proceed with the investigation process and avoid delay or denial of the right to recovery for the disputed transaction(s). Card Operations Operations Centre Mill Street Qormi QRM3101 • Upon receipt of the dispute form, we will review your case and action it accordingly. Firstly, a customer can lodge a dispute in relation to an unauthorised transaction by completing HSBC's dispute form or discussing the matter in a branch or over the phone with a customer service representative. HSBC Advance customers: (852) 2748 8333. This will apply where the transaction was made wholly or in part on a HSBC credit card and your dispute relates to a purchase of over £100 and under £30,000. Here’s what to do – but please don’t call unless you think there’s been a fraudulent card transaction, payment or authorised payment scam: Card transactions. Section 75 provides protection for either of the following: If you believe this is a fraudulent transaction on your card (debit or credit) please call us: For Premier customers: 03457 707 070 (open 24/7) HSBC will then send a letter to the customer to advise the outcome of the dispute.Once we have received your completed Transaction Dispute form, we will confirm that we have received your form in writing. We will inform you in writing if this is the case.HSBC may not be able to assist you with disputes about:If you made this transaction using an HSBC credit card, you can request us to try and get your money back from the merchant/shop where you bought the goods from.
If we do not receive these documents in time, you might no longer have the right to recover the disputed amount or its recovery may be delayed.The contact information on the dispute form should match what we have in our records.
I wish to dispute a transaction. • If you wish to dispute a transaction on your HSBC credit/debit card account, please complete this form, attach the supporting document(s) and return to: HSBC Bank Malta p.l.c. Customer Dispute Form (PDF, 1.1 MB) Customer Dispute Form (PDF, 1.1 MB) Download. This will apply where the transaction was made wholly or in part on a HSBC credit card and your dispute relates to a purchase of over £100 and under £30,000.If your dispute is unsuccessful we will automatically review for a Section 75 claim and may be in contact again if we need any further information. If you believe this is a fraudulent transaction on your card (debit or credit) please call … However, we recommend that you notify us immediately of any disputed transaction.
Section 75 of the Consumer Credit Act. Credit provided by HSBC Bank Australia Limited ABN 48 006 434 162. AFSL/Australian Credit Licence 232595 HBAA520VCC 11/18 Page 1 of 2 Transaction Dispute Form Complete the form using blue or black pen and print in clear CAPITAL LETTERS Box 896 Singapore 901746 Should you require assistance to block your card account or if you have any further queries, please call us at 1800-HSBC … If there is a card payment which you recognise but wish to dispute please call us on 03457 60 60 60 or if overseas +44 1226 260 878 Textphone 03457 125 563 or if overseas +44 1792 494 394. Usually, the customer notices the transaction on their account and complains that they didn’t make or authorise it. It is important that you ask for a chargeback as soon as you realise something has gone wrong, because there are time limits.HSBC will claim a chargeback right (if the right is available) for a transaction on your account if:The terms and conditions for your Bank account or credit card state that you must inform us of any suspected unauthorised transaction no later than 30 days after the statement date of when the transaction was charged.